DISCLAIMER
Effective Date:
This disclaimer governs the use of products and services provided by Cosmo Enterprises Plus. By purchasing our products or using our services, you acknowledge that you have read, understood, and agree to be bound by this disclaimer.
Contact Information:
Company Name: Cosmo Enterprises Plus
Address: CLOCK TOWER, WZ 406 - 21A, Janak Park, Pocket 408, Hari Nagar, New Delhi, Delhi, 110064
Email: Cosmo.vpl@gmail.com
Phone: 093559 61212
Service Area: All India
General Disclaimer
Cosmo Enterprises Plus provides CCTV cameras, surveillance equipment, and related accessories for security monitoring purposes. While we strive to offer high-quality products and reliable services, the use of our products does not guarantee the prevention of theft, crime, property damage, or personal injury. Security cameras act as deterrents and recording devices but cannot prevent all incidents.
Product Performance & Limitations
Performance Variables:
The performance of our cameras and surveillance equipment may vary depending on several factors beyond our control, including but not limited to:
- Environmental conditions (lighting, weather, temperature extremes)
- Internet speed and network stability for WiFi and IP cameras
- Quality of electrical power supply and voltage fluctuations
- Proper installation and positioning of equipment
- Compatibility with third-party devices and networks
- Local interference from other electronic devices
No Absolute Guarantee
We do not guarantee that our products will capture every incident, provide perfect image quality in all conditions, or function flawlessly under all circumstances. Camera effectiveness depends on proper installation, maintenance, and environmental factors.
Installation Responsibility
DIY Installation:
Customers who choose to install products themselves assume full responsibility for:
- Proper installation according to provided manuals and guides
- Any damage to property during installation (walls, ceilings, electrical systems)
- Electrical safety and compliance with local building codes
- Correct configuration and setup of equipment
- Any injuries or accidents during installation
We provide installation manuals and guides for products purchased from us, but Cosmo Enterprises Plus is not liable for any issues, damages, or injuries resulting from self-installation or improper installation by customers or third parties not authorized by us.
Professional Installation:
For customers who opt for our professional installation services, we will install equipment with reasonable care. However, we are not responsible for:
- Pre-existing structural, electrical, or network issues at the installation site
- Hidden wiring, pipes, or structural elements that may be affected during installation
- Access limitations or site-specific challenges that prevent optimal installation
Warranty Coverage & Limitations
Standard Warranty:
Most Cosmo Enterprises Plus cameras come with a 2-year warranty from the date of purchase, covering manufacturing defects and component failures under normal use. Warranty terms may vary for specific products and accessories.
What is NOT Covered Under Warranty:
- Physical damage from accidents, drops, impacts, or mishandling
- Water or moisture damage (except for defects in weatherproof cameras used within specifications)
- Damage from improper installation or unauthorized modifications
- Damage from power surges, lightning strikes, floods, fire, or other natural disasters
- Damage from misuse, abuse, or negligence
- Normal wear and tear, cosmetic damage, scratches, or discoloration
- Damage caused by animals (including wire damage from rodents, birds, or wildlife)
- Loss or corruption of recorded data or footage
- Damage occurring during shipping after delivery confirmation
- Products purchased from unauthorized dealers or resellers
- Products with tampered, removed, or unreadable serial numbers
- Compatibility issues with third-party devices or software
Warranty Claims:
To claim warranty service, customers must provide valid proof of purchase and contact our support team. We reserve the right to repair or replace defective products at our discretion. Warranty service does not extend the original warranty period.
Customer Responsibilities
Legal Compliance:
Customers are solely responsible for:
- Complying with all applicable local, state, and national laws regarding surveillance, recording, and privacy (including the Information Technology Act, 2000, and related regulations)
- Obtaining necessary permissions or consents before recording in private or public spaces
- Respecting the privacy rights of employees, visitors, neighbors, and the public
- Proper notification and signage where required by law
Important Notice:
Cosmo Enterprises Plus is NOT responsible or liable if customers use our products in violation of any laws, regulations, or privacy rights. We are not liable for any legal consequences, fines, or damages arising from illegal or improper use of surveillance equipment.
Data Security & Privacy:
Customers are responsible for:
- Securing their surveillance systems with strong, unique passwords
- Protecting access to their NVR, DVR, cameras, and mobile apps
- Regularly updating firmware and software as recommended
- Safeguarding recorded footage from unauthorized access
- Complying with data protection regulations regarding storage and retention of recordings
Cosmo Enterprises Plus is NOT liable for:
- Unauthorized access to customer systems due to weak passwords or poor security practices
- Data breaches resulting from customer negligence
- Loss or theft of recorded footage
- Misuse of footage by customers or unauthorized third parties
We strongly recommend that customers follow security best practices, including changing default passwords immediately, using complex passwords, enabling two-factor authentication where available, and restricting access to authorized personnel only.
Limitations of Liability
Maximum Liability:
To the fullest extent permitted by law, Cosmo Enterprises Plus's total liability for any claims arising from the sale or use of our products shall not exceed the purchase price paid by the customer for the specific product in question.
Exclusion of Consequential Damages:
We are NOT liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or business opportunities
- Loss of data or recorded footage
- Property damage or theft that cameras failed to prevent or record
- Personal injury or death
- Business interruption or downtime
- Costs of replacement equipment or alternative services
Third-Party Products & Services:
Cosmo Enterprises Plus is not responsible for:
- Performance, reliability, or downtime of third-party applications (including V360 app or other mobile apps)
- Third-party cloud storage services, servers, or platforms
- Compatibility issues with devices not sold by us
- Internet service provider issues or network failures
- Power supply failures or utility interruptions
Annual Maintenance Contract (AMC)
Our Annual Maintenance Service provides regular system checkups and support. However, AMC does NOT cover:
- Replacement of damaged equipment due to misuse or accidents
- Upgrades or additions to the existing system
- Damage from natural disasters or external factors
- Issues arising from third-party modifications
- Travel charges to remote or difficult-to-access locations (may be charged separately)
Response times and service availability are subject to technician availability and geographical location.
Technical Support
We provide technical support to assist customers with installation, configuration, and troubleshooting. However:
- Technical support is provided "as is" without guarantees of problem resolution
- We cannot guarantee specific response or resolution times
- Some technical issues may be beyond our control (network issues, device compatibility, etc.)
- Support is available for products purchased directly from Cosmo Enterprises Plus or authorized dealers
Returns, Refunds & Cancellations
Return Policy:
Note: Please specify your return policy timeframe - typically 7-15 days
- Products may be returned within 15 days of delivery if they are unused, in original packaging, and with all accessories
- Products that have been installed, used, or have damaged packaging may not be eligible for return
- Customers are responsible for return shipping costs unless the product is defective
- Restocking fees may apply
Non-Returnable Items:
- Custom-configured systems or special orders
- Products with broken seals or tampered packaging
- Products damaged by the customer
- Products purchased during clearance or special sales (if applicable)
Refund Processing:
Approved refunds will be processed within [X business days] after we receive and inspect the returned product. Refunds will be issued to the original payment method.
Website & Content
Accuracy of Information:
While we strive to provide accurate product information, specifications, prices, and availability on our website, we do not guarantee that all information is complete, current, or error-free. Product specifications, prices, and availability are subject to change without notice.
Copyright Protection:
All content on the Cosmo Enterprises Plus website, including text, images, logos, product photos, videos, and design elements, is the intellectual property of Cosmo Enterprises Plus and is protected by copyright laws.
Unauthorized use of our content is strictly prohibited. You may not:
- Copy, reproduce, or distribute our product images or descriptions
- Use our content for commercial purposes without written permission
- Scrape, download, or republish our website content
Minimum Age Requirement:
Our products and services are intended for customers aged 18 years and above. By making a purchase, you confirm that you are at least 18 years old.
Force Majeure
Cosmo Enterprises Plus shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God (earthquakes, floods, storms, pandemics)
- War, terrorism, civil unrest, or government actions
- Labor disputes or strikes
- Supplier or manufacturer delays
- Transportation or logistics disruptions
- Power failures or telecommunications failures
Changes to This Disclaimer
Cosmo Enterprises Plus reserves the right to modify, update, or change this disclaimer at any time without prior notice. Changes will be effective immediately upon posting on our website. Continued use of our products or services after changes constitutes acceptance of the modified disclaimer.
Severability
If any provision of this disclaimer is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Us
If you have any questions or concerns regarding this disclaimer, please contact us:
Cosmo Enterprises Plus
Address: CLOCK TOWER, WZ 406 - 21A, Janak Park, Pocket 408, Hari Nagar, New Delhi, Delhi, 110064
Email: Cosmo.vpl@gmail.com
Phone: 093559 61212