PRIVACY POLICY
Last Updated:
At Cosmo Enterprises Plus, your privacy matters to us. This policy explains how we collect, use, and protect your information when you buy our CCTV cameras, door phones, door locks, and other security products.
INFORMATION WE COLLECT
We collect information to serve you better:
When you buy from us:
- Name, phone number, email address
- Delivery/installation address
- Purchase details (products bought, invoice number)
- Product serial numbers (for warranty)
When you register your product:
- Product details and installation date
- Contact information
When you contact us for service:
- Service request details
- Technician visit information
When you visit our website:
- Basic browsing information (which pages you visit)
- IP address and device type
HOW WE USE YOUR INFORMATION
We use your information to:
- Process your orders and deliver products
- Provide warranty and after-sales service
- Schedule installation and repairs
- Send you important updates about your products
- Improve our products and services
- Send you offers and promotions (only if you agree)
- Keep records as required by law
We DO NOT:
- Sell your personal information to anyone
- Share your data with unrelated third parties
- Send spam emails or calls
WHO WE SHARE INFORMATION WITH
We only share your information when necessary:
- Our Service Technicians - to install and repair your products
- Delivery Partners - to deliver your orders
- Payment Partners - to process payments securely
- Government Authorities - when required by law
All partners are required to keep your information confidential.
YOUR SECURITY FOOTAGE
Important: We do NOT have access to your CCTV footage.
Your recordings stay on your device (NVR/DVR) or your chosen cloud storage. We never collect or store your video recordings.
If you use cloud storage services, please read their privacy policies separately.
MARKETING COMMUNICATIONS
We may send you:
- Product updates and offers
- New product launches
- Service reminders (like AMC renewals)
You can opt-out anytime by:
- Replying "STOP" to our SMS
- Clicking "unsubscribe" in our emails
- Calling us at +91 93559 61212
DATA SECURITY
We protect your information by:
- Storing data securely
- Limiting access to authorized staff only
- Using secure payment systems
- Backing up important records
However, no system is 100% secure. Please keep your passwords and account details safe.
HOW LONG WE KEEP YOUR DATA
- Purchase records: 5 years (for warranty and tax purposes)
- Service history: Duration of warranty + 2 years
- Marketing consent: Until you opt-out
When no longer needed, we delete your information securely.
YOUR RIGHTS
You have the right to:
Access
Request a copy of your information
Update
Correct any wrong information
Delete
Ask us to delete your data (except legal records)
Opt-Out
Stop receiving marketing messages
CHILDREN'S PRIVACY
Our products and services are for adults. We don't knowingly collect information from children under 18. If you believe we have such information, please contact us immediately.
CHANGES TO THIS POLICY
We may update this policy occasionally. We'll notify you of major changes by:
- Posting updates on our website
- Sending you an email (if we have your email)
SCAM ALERT ⚠️
Cosmo Enterprises Plus will NEVER:
- Call asking for OTP, CVV, PIN, or card details
- Ask for your bank account passwords
- Offer surprise gifts or lottery wins
- Request money for "releasing" orders
If someone contacts you claiming to be from Cosmo and asks for such information, it's a scam. Please report it to us immediately.
CONTACT US
For privacy questions or concerns:
Cosmo Enterprises Plus
Address: CLOCK TOWER, WZ 406 - 21A, Janak Park, Pocket 408, Hari Nagar, New Delhi, Delhi, 110064
Phone: +91 93559 61212
Email: cosmo.vpl@gmail.com
Website: cosmoenterprises.net.in
Customer Care Hours
10:00am to 6:00pm
CONSENT
By purchasing from us or using our services, you agree to this Privacy Policy.