Frequently Asked Questions

Cosmo Enterprises Plus is a trusted security camera brand offering complete CCTV surveillance solutions across India. We provide high-quality cameras, recording devices, and all necessary accessories at budget-friendly prices to homes, businesses, and organizations of all sizes.

We offer a comprehensive range of security products including PTZ cameras, bullet cameras, dome cameras, IP cameras, doorbell video phones, WiFi cameras, pinhole cameras, dash cameras, biometric systems, NVRs, DVRs, monitors, racks, SMPS power supplies, Cat6 cables, camera junction boxes, and all CCTV accessories.

Both! We customize solutions based on your requirements. Whether you need a single camera or a complete surveillance system with multiple cameras, NVR/DVR, cables, and accessories, we can provide exactly what you need.

We deliver and provide services all across India.

It depends on your location and requirements. Bullet cameras work well for long-range outdoor monitoring, dome cameras are ideal for indoor spaces and ceiling mounting, PTZ cameras offer pan-tilt-zoom control for wide area coverage, WiFi cameras are perfect for easy installation without wiring, and doorbell cameras provide visitor monitoring with two-way audio. Contact us and we'll help you select the best option for your specific situation.

Our cameras come with various advanced features including night vision for 24/7 monitoring, motion detection with alerts, two-way audio communication, mobile app access for remote viewing, ANPR (Automatic Number Plate Recognition) for vehicle tracking, people counting for business analytics, and weatherproof housing for outdoor use.

Wired cameras connect via cables to your NVR/DVR and provide stable, reliable connection with no WiFi dependency. They're ideal for permanent installations. Wireless WiFi cameras connect to your home or office WiFi network for easier installation without running cables. Some of our WiFi cameras also support 4G SIM cards for locations without internet connectivity.

Yes! All Cosmo Enterprises Plus cameras support mobile viewing through the V360 app. You can monitor live footage, receive alerts, and review recordings from anywhere in the world using your smartphone.

Absolutely. All our cameras feature night vision technology with infrared LEDs that allow clear recording even in complete darkness.

Yes, our outdoor cameras are designed with weatherproof housing to withstand rain, heat, dust, and harsh weather conditions across India.

Footage can be stored in multiple ways depending on your setup. For wired camera systems, recordings are stored on NVR (for IP cameras) or DVR (for analog cameras) hard drives. WiFi cameras can store footage on SD memory cards inserted directly into the camera. Some 4G cameras also support SD card storage for locations without internet or power connectivity.

Storage requirements depend on the number of cameras, video quality, and how long you want to keep recordings. Typically, a 1TB hard drive can store approximately 7-15 days of footage from 4-8 cameras. We can help calculate the right storage capacity for your specific needs.

Yes, you can review recorded footage anytime through your NVR/DVR interface, SD card, or remotely through the V360 mobile app, depending on your camera setup.

Many of our customers successfully install cameras themselves, especially WiFi cameras which are quite straightforward. For wired systems requiring cable running, mounting at height, or complex multi-camera setups, we recommend professional installation to ensure optimal performance.

Yes, we offer professional installation services across India. Our experienced technicians will install, configure, and test your entire system to ensure everything works perfectly.

All Cosmo Enterprises Plus cameras work with the V360 app, available for free on Android and iOS devices. The app allows you to view live footage, receive motion alerts, playback recordings, and control camera settings from your smartphone.

Most WiFi cameras require a WiFi internet connection to stream footage to your phone and cloud storage. However, we also offer cameras with 4G SIM card support that work without WiFi, and cameras with SD card storage that can record locally without any internet connection.

Common accessories include Cat6 Ethernet cables for wired cameras, SMPS power supplies, camera mounting brackets and junction boxes, monitors or TVs for viewing, network switches for multiple IP cameras, and storage racks for organizing equipment. We provide all necessary accessories based on your system requirements.

First, ensure your WiFi router is working and within range of the camera. Check that you're entering the correct WiFi password during setup. Try resetting the camera by holding the reset button for 10-15 seconds, then reconfigure through the V360 app. Make sure your router isn't blocking new devices. If the issue persists, contact our technical support.

Verify that your NVR/DVR or camera is connected to the internet. Check if the V360 app has the correct device ID and password. Ensure your router's firewall isn't blocking remote access. For NVR/DVR systems, confirm that cloud services or P2P settings are enabled in the device settings. Restart your recording device and router, then try reconnecting.

Check if the camera has power by looking for indicator lights. For wired cameras, inspect cable connections at both the camera and NVR/DVR ends. Test the camera on a different channel or port to rule out recorder issues. For WiFi cameras, ensure the camera hasn't lost connection to your network. The camera lens cover might still be on, so check for protective film or covers.

Clean the camera lens and infrared LEDs as dirt or spider webs can block night vision. Check if night vision mode is enabled in camera settings. Verify the camera isn't pointed at reflective surfaces like windows that can cause glare. If infrared LEDs appear dim or off, the camera may need repair or replacement under warranty.

Enable motion detection in your camera or NVR/DVR settings. Set up alert zones to specify which areas should trigger notifications. Check that push notifications are enabled for the V360 app in your phone's settings. Adjust motion sensitivity, as very low settings might miss events while very high settings cause false alarms. Ensure your email address or phone number is correctly entered for alert notifications.

Most cameras have a small reset button. Press and hold it for 10-15 seconds using a pin or paperclip until the camera restarts or the indicator light flashes. After reset, you'll need to reconfigure the camera through the V360 app as all previous settings will be erased.

Yes! You can combine bullet, dome, and PTZ cameras in the same system as long as they're compatible with your NVR or DVR. IP cameras work with NVRs, while analog cameras work with DVRs. We can help design a mixed system that meets all your surveillance needs.

Most of our cameras come with a 2-year warranty covering manufacturing defects. Warranty terms may vary for accessories and other products. The warranty covers repair or replacement of defective products but does not cover damage from misuse, accidents, or improper installation.

Yes! We provide professional annual maintenance contracts to keep your surveillance system running smoothly. Our maintenance service includes system health checks, cleaning of cameras, firmware updates, storage optimization, and priority technical support.

Our technical support team is ready to help you. You can reach us via email at cosmo.vpl@gmail.com or call us at +91 93559 61212.

We'll guide you through troubleshooting or arrange service visits if needed.

Contact our support team immediately with your purchase details. We'll diagnose the issue remotely if possible. If the camera has a manufacturing defect covered under warranty, we'll repair or replace it promptly at no additional cost.

Yes! At Cosmo Enterprises Plus, we believe everyone deserves quality security. We offer the best quality cameras and complete surveillance solutions at highly competitive prices to fit every budget, from basic home setups to advanced business systems.

Absolutely! Every property has unique security needs. Share your requirements with us including the area size, number of entry points, specific concerns, and budget, and we'll design a customized surveillance solution with transparent pricing.

No, initial consultations and site assessments are completely free. We want to understand your security needs and provide the best recommendations without any obligation.